Insights
UK conversation training — evidence and practice
Short reads for HR leaders, L&D teams and research partners on ACAS-grounded manager training, voice-first simulation, and the UK safeguarding research landscape.
HR & Employment
Why ACAS-grounded AI beats generic coaches for UK HR
US-default language models miss the ACAS Code, Employment Rights Act framing and the tone managers need in conduct and grievance meetings.
HR & Employment
What unprepared manager conversations really cost
Poorly handled disciplinary, RTW and grievance meetings drive ER caseload, early conciliation and repeat HR coaching — long before tribunal.
L&D
Voice-first vs text quizzes for HR training
Difficult employee conversations are spoken, not written. Why e-learning click-through rarely transfers to the meeting room.
Social care & safeguarding
UK safeguarding simulation: what research says (and doesn’t)
OpenAlex mapping of UK-affiliated work — only six social-work-specific papers in six years, and almost no UK-led AI dialogue simulation.